Role-specific technical training
- Your specific service protocols and standards, even for an experienced hire
- Product knowledge for products used in services or sold at retail
- Booking/POS software training
Client experience training
- Your specific customer service expectations and standards
- How to handle common client questions or requests
- Rebooking habits (see our Rebooking Strategy Guide)
- Review request habits (see our Staff Training for Reviews guide)
Operational training
- Opening/closing procedures, if relevant to their role
- Sanitation and safety protocols
- Emergency procedures and who to contact for various situations
Culture and expectations
- Team communication norms and expectations
- Dress code and professional standards
- Who to go to with different types of questions or issues
Revisit this checklist periodically even for established staff — protocols and standards evolve, and a refresher training on key areas (sanitation, customer service standards) keeps the whole team consistent over time, not just new hires.